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I bought a NS Oscar coffee machine at the store and was very pleased. They answer emails promptly, and were very attentive in meeting all my special requests. The machine was very well packed and I received it in perfect condition.

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Ordered NS Oscar from http://www.elektros.it late on Sunday, it arrived first thing on Friday - great packaging / communications / advice.

 

Oscar was modded by Elektos - OPV, Anti-vacuum valve and Sirai.

Free gift - Group gasket / Steam tip 4x1mm

 

 

Could not have been happier - oh and a great price :-)

 

 

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Nicely done videos....nice combo.

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Let me jump on this old thread and confirm that Gianni at Elektro's is still doing a great job.

 

Ordered my modified Oscar in black: OPV set to 9bar, anti-vac, Sirai pressurestat, and gigleurs. The total was €700 + 26 shipping + 11.62 fee for PayPal. On my Halifax Clarity card with its good exchange rate, that was pretty much bang on £600 with everything included. They threw in 3 extra replacement gaskets and a blind basket for backflushing for free (I thought the Oscar would come with one, silly me for not checking).

 

Gianni was very responsive to emails before and after the purchase. He told me that there are no service centres for Nuova Simonelli outside of Italy, but that if something goes wrong he will try to help me fix it myself (shipping me spare parts if necessary) and only ask it be sent back as a last resort. Which I see as a good thing, too many retailers will say "if you touch those screws you've voided the warranty" meaning that simple to fix problems require wasteful shipping costs.

 

I ordered the machine on Wednesday 30th April at 2pm GMT (my birthday!), the mods were done and the machine shipped on Friday 2nd May, and it arrived on Tuesday 6th May. Not bad considering it spanned a weekend and Monday 5th was a bank holiday.

 

It came with an EU plug as advertised, so make sure you order a suitable 13amp earthed converter, which I forgot to do, so the machine was sitting on my counter unable to turn on for a few days. During this time I found that the portafilter didn't lock into the gasket at 6 o'clock with the double basket, but it did with the single. I emailed Gianni and he was helpful again, he looked at some pictures and video and said it looked fine. Sure enough once I had heat and water running through it the gasket loosened up and now it locks in at 6 o'clock perfectly.

(Side note: this converter works nicely http://www.amazon.co.uk/dp/B001L2UN6C/ref=pe_385721_37038051_TE_3p_dp_1)

 

I got an email from Elektro's asking me to review them on an impartial website (which I plan to do), with the offer of a 5% discount on my next order. I'm very tempted to get a naked portafilter since I can't find any as cheap elsewhere. But I should really stop spending money soon! :)

 

So all in all a happy experience, and I'll post more about the machine itself soon!

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Re. EU plug on modern electrical stuff: Just cut it off and fit a UK 3 pin plug with the appropriate fuse. The wiring colours have been standardised across the EU.

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Re. EU plug on modern electrical stuff: Just cut it off and fit a UK 3 pin plug with the appropriate fuse. The wiring colours have been standardised across the EU.

 

That was my plan eventually. However I wanted to make sure the machine worked properly before chopping the plug off, in case I had to return it (you can never be sure). Now the adaptor is happily hidden away behind the machine, I don't feel in any particular rush to take a pair of scissors to it.

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Just thought I'd chip in here... Even though I didn't get my machine from Elektros, Gianni has been very helpful offering advice etc...

Good job! :)

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What's wrong with your machine?

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I just ordered and received my Eureka Mignon from Elektros.it and was impressed with the service.

 

I emailed Gianni first to make sure all was fine to send to the UK and he replied very quickly. Then I ordered on Saturday, it was dispatched on Monday and I received it on Wednesday. It was sent via DHL with full tracking and very safely packed. It did come with a European plug, but a cheap converter plug from Sainsburys sorted that easily.

 

Overall I can recommend and a decent saving over UK retailer prices too.

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When I had Nuova Simonelli and some weird problem with machine,he contact Nuova Simonelli service and helped me with them! This guy is really pro seller and coffee lover ;)


Using Tapatalk

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I had an issue with my Oscar - which wasn't purchased from them - but I emailed him for advice and he came back really quickly. Seems a good guy.

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My machine also purchased not with them. But thanks to Gianni and his contact directly to Nuova Simonelli- guys from Nuova Simonelli resellers/service in my country called me and apologized- and than they solved my problem. Few weeks before that they explanation for my problem with Musica was- everything is ok- its home machine!! Only that I bought from Guianni was pressure gauge (15eu)


Using Tapatalk

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To bump this back to the top, I can tell you all that I can only speak positively of Elektros.it

 

Gianni was a star throughout my purchase of a new Grinder. Best price by far (£440 all in for Eureka Zenith 65E inc postage and small hopper).

 

Thank you Gianni


Ghe sboro fioi!

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I can only endorse the comments by Bongo, great communication, good prices.

For anyone with doubts be aware the guy Gianni writes to you in English so you can have a conversation.

 

Ian


Minima ma ma ma Eureka Zenith

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To bump this back to the top, I can tell you all that I can only speak positively of Elektros.it

 

Gianni was a star throughout my purchase of a new Grinder. Best price by far (£440 all in for Eureka Zenith 65E inc postage and small hopper).

 

Thank you Gianni

 

BUT WHAT ABOUT THE WARRANTY!!!!!!!!!!!!!!!! (Glad I found this as it shows how much of a saving you can get, you could send that back twice for warranty work (in the extremely unlikely scenario that something goes wrong) and it will still be cheaper than BB)


AKA Toffee chips

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I can only endorse the comments by Bongo, great communication, good prices.

For anyone with doubts be aware the guy Gianni writes to you in English so you can have a conversation.

 

Ian

 

His Italian is not bad either


AKA Toffee chips

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Glad to see these positive reviews.... i'm looking at one of their modified NS Oscar's ... its good to see both pre and post sales support is top notch...

 

Feeling better about ordering now ... especially with the Euro in the crap state it is ... makes this place super cheap ... seems shipping price isn't bad either.

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Just ordered and received Eureka Zenith 65 E from elektros.Fantastic service delivery in 2 working days and Gianni responds to emails very quickly.With current favourable exchange rate got mine with small hopper for £431 an absolute bargain in my opinion. Comes with Schuko plug but you can buy an earthed adaptor with fuse for a couple of pounds on ebay.Would definitely buy from Gianni again.

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Gianni at Elektros was really helpful when I had a problem with the delivery of my grinder. I received very poor service from UPS and even though it was his fault in any way whatsoever, he did everything he could to help. He applied for a refund of the postal charges on my behalf, as the delivery was not made within the specified time.

 

After a couple of months he contacted me to let me know he had received a partial refund and sent the me money. I cannot think many sellers that would go to such length to help. I would highly recommend him to anyone that is thinking of buying from Elektros.

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Just got a new grinder from here, excellent service, the best packaging I've ever seen and Euro priced to boot (thanks for that Greek people!).

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I just got a Mignon and some other bits. They were boxed inside a bigger box filled with those polystyrene figure-8 things. (A true perfectionist (or courier-pessimist?) might point out that the inner boxes weren't cushioned on every side by the polystyrene.)

Was shipped with DHL, all arriving safely.

 

[i ordered Wednesday; order was dispatched Thursday (got an email from Elektros earlier in the day though the DHL tracking messages didn't start till about 5pm); departed Milan Friday morning; reached Heathrow at midnight; was sorted next morning and arrived in Reading (nearest depot, I guess) 8am Saturday... And then I had to wait till Monday (PM) for it to reach my house, dammit!]

 

The Euro's weakness meant that the grinder, a cheap tamper, a blind basket, a plastic brush and some Dusty Caff came in at sub-£240 on a Halifax Clarity card.

 

Didn't have to interact with anyone at Elektros at all. Their site's in English. I used the credit card option to pay (thinking maybe the card-protection doesn't apply if I go through PayPal as an intermediary) and the payment-provider stuff was all in Italian. I used translate.google.com to check I was putting the right things in the right places.

 

Here's hoping I don't have to test out their after-sales service!

Mike.

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Bought a Nuova simonelli Oscar from electros.it......can't fault buying from them., not tested after sales service yet.

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I bought a NS Oscar too a couple of years ago, modded and still going strong! All very smooth, also worth noticing that these guys are spitting distance from the NS HQ in Italy.

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