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Magnifica ESAM 4200 - pump sometimes works + red water light

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I recently turned on my coffee machine after a year because of Covid and the pump was struggling to prime when I switched it on. No water came out of the spout.


I then decided to do a rinse cycle and the infuser was moving up and down for 5 mins and there was a tick tick noise coming from inside. Sometimes it rinses and sometimes it doesn't. I have descaled it through the spout and through the steam wand. It is still struggling. In addition the infuser is making odd noises as well now because of the repetitive actions.


Has anybody experienced this? If so how did you solve it?


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