Jump to content

Recommended Posts

Good afternoon all,

 

We are getting to the stage with our business now that Royal Mail just won't cut it for much longer. They have done well for us to be fair but with the increase in customers both locally and nationally, the time has come to look at other options. Would be grateful if anyone is willing to share who they are currently using and how they have found them. We do a fair bit of the local stuff ourself still but if the price is right we will offload this to someone else.

 

Many thanks

Link to post
Share on other sites

I have a feeling you are not the only smaller-scale roaster facing this dilema; I too come back to this very problem.

I have been using RM since starting; buying postage online to save a little, and then dropping at the local parcel-drop (fortunately there is one close). Anything over 2kg is cheaper to split into two packages.

I've looked at parcel2go and while some options seem cheaper, they turn out to be more of a faff either for me or for the customer (eg. delivery to a pickup point only and not to a residential address!)

I'm also mindful that as a consumer, RM never fails to deliver, whereas there's a 50/50 chance that items sent via other couriers (Hermes/Yodel etc) will never actually arrive chez nous.

 

Link to post
Share on other sites

Not coffee supply related but I use DPD local for my shipments where possible and as a receiver am always happy when I see things have been sent to me via DPD, always onetime, friendly staff and trackable on a map right up to the door with a 2 hour time window provided the morning of delivery. 

There are always cheeper options out there Hermes etc. but if given the choice I will always select DPD delivery, even if it costs slightly more.

You could try an either or option. RM or DPD and see what your customers select.

Link to post
Share on other sites

As a customer I am always happy when the shops use DPD... They are always on time and trackable. I had some issues with Hermes leaving parcels outside, on a busy london road... 

Royal mail lately has been super unreliable... The postman comes once a week... 

  • Like 1
Link to post
Share on other sites

Have used Post Office's collect from your home option a few times recently. Downside - they don't specify a collection time on the day but if you're going to be in all day, not a problem. Not bad value at 72p on top of postage and insurance fees. 

  • Like 2

Londinium-R - EKS43 running SSP Silver Knight burrs

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • About
    Coffee Forums UK is the UK's premier coffee forum Started in June 2008 by Glenn Watson, we now have more than 24000 mainly UK based members, and welcome more than 3000 members and visitors from around the world each day! With strategic investment and digital expertise from the Jackson Lockhart team (Tait Pollack and Adam Bateman), we are taking Coffee Forums UK to the next level, and are delighted to share the journey with you.

    New Members:
    We are often referred to as the friendliest forum on the web and we look forward to welcoming you onboard. Please read our Terms of Use. We stick by them, existing members please familiarise yourselves with them.


    Advertising

    Coffee Forums Media Kit

    Click Here To Buy Advertising Space 
    £100 p/m when paid yearly, up-to: 690000 banner impressions per month!


    Donate / Sponsor

    Get Your Supporter Badge Today (per year)

    image.png



    Coffee Forums Logo
     

×
×
  • Create New...