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Where can you 'buy' a Niche Zero?


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@Brook @Chriss29 from £10 million, please find me one example of an unhappy customer where things have gone wrong. Niche brought this grinder to the market with the assistance of @DavecUK and as such, the forum has been able to watch it all the way. I suggest that as new joiners, you take a couple of weeks reading through the Niche thread from the start

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Well it is debatable if it is possible to actually refute an opinion - as an opinion (by definition) isn't necessarily based on fact or knowledge. But (that aside) nobody has actually refuted the

@MinesAbeer I so want to remove that link....... to coffeeitalia....ah sod it, I'm going to bork the link...and point it to the companies many reviews by CFUK members.

@profesor_historia  I think that @malling made a good point, expensive depends on how you look at it and your expectations. I realise you said it's a significant portion of your salary, I get that. Ho

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I had an issue with my Niche grinder back in September and needed a replacement.

Despite there been a backlog of orders being fulfilled for over 3 months at that time, James at Niche sent out a replacement to me the day after I emailed him and even arranged someone to pick up the faulty grinder a few days later from my house.

Top notch customer service and I would not hesitate in the slightest to deal with them again for future purposes.

Also, legally speaking (from a lawyers perspective here - take with a pinch of salt), there would be legal recourse to take if you sent money on the platform if you didn’t receive the grinder OR a full refund. The worst that could happen is you didn’t get the grinder and got your money back. But as I said, they have been extremely popular to date with no real issues at all and a lot of happy customers.

YMMV

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Ok I have emailed them, I will update you when they get back to me.

@dfk41, that's nice but it does not change the fact that if that clause can hold legal water, it would be classed as a donation and not a purchase. This means you have no recourse from your credit card company and possibly even legally via the courts. It's not a risk I am willing to take and it leaves a lot to be desired when companies try to use tactics like this to absolve themselves of responsibility - why not just sell the product like any other manufacturer or retailer, it's not difficult setting up an online shop.

 

Edited by Brook
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58 minutes ago, skylark said:

If you are not happy with the t&c then just don't buy it, it's quite a simple black or white choice. I was, I did and I am now the owner of a very capable grinder as have thousands of others. It's not really a subject of debate.

Sent from my CLT-L09 using Tapatalk
 

To me this is the salient point. I don't believe you will easily find anyone with a negative view of the actual buying/support experience from Niche...well there might be some, because you can't please 100% of the people all the time. As@skylark  said...if you are not happy, then don't buy it.

1 hour ago, Brook said:

I do not feel comfortable buying something only to be told I am not actually buying anything, and I certainly do not want to 'donate' £500 to anyone! Why is a company who has as far as I can tell sold almost £10M worth of product doing this? It doesn't instil confidence and seems like a way to avoid being held to account 😕

Fair enough and I don't believe people will try to persuade you otherwise....just be prepared for others to hold quite a different opinion.

Edited by DavecUK
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I don’t like – Sticks and Stones, beans that are sour, green…or rancid (horrible). Quakers hide until you roast them, then they scream out at you in the cooling tray, pick em out and flick them in the bin.. Lifes too short for bad coffee!

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8 minutes ago, Brook said:

@dfk41, that's nice but it does not change the fact that if that clause can hold legal water, it would be classed as a donation and not a purchase. This means you have no recourse from your credit card company and possibly even legally via the courts. It's not a risk I am willing to take and it leaves a lot to be desired when companies try to use tactics like this to absolve themselves of responsibility

 

You have said all this already. We heard the first time.

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Would also like to add my excellent experience in dealing with Niche:

In July I had a small issue with my grinder so I emailed James at Niche he sent a brand new grinder the next day to test alongside mine. Once I tested them both side by side over a couple of days and found that the new one was more consistent, they let me keep the brand new grinder. Given that my grinder was over a year old at this point, they went above and beyond what I expected - truly exceptional service.

I wouldn't hesitate to recommend Niche to anyone - they actually care about their customers and stand behind their product 100%.

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Really dont see the issue here, companies been around for like 3yrs theres go knows how many of these grinders world wide...

Plenty of grinders for sale on uk websites 

Bella barista

Black cat coffee

Clumsy goat

Way too early for this sh...

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22 minutes ago, Cuprajake said:
Really dont see the issue here, companies been around for like 3yrs theres go knows how many of these grinders world wide...
Plenty of grinders for sale on uk websites 
Bella barista
Black cat coffee
Clumsy goat

Or here coffeeitalia  [emoji23][emoji1787][emoji23]
Only if you want "Real Hassle"

Edited by DavecUK
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@Brook @Chriss29

The legal recourse is a bit murky but if you were to challenge it in court and claim you were making a 'donation' in exchange for a grinder that comes with a 1 year warranty you'd probably win. There haven't really been any reported cases of Niches breaking aside from through misuse (i.e leaving the motor running for a week) so the warranty isn't really going to be worth anything anyway, which should always be the case....it's just there for security. Thousands of users not reporting any faults should also provide that same security. 

Secondly, the Indegogo platform for Niche is well established; people hear that's the place to buy it. Starting a website is expensive, and when your supply is not capable of meeting demand it doesn't make financial sense to open a shopify store (with a monthly subscription) when you can just sell them individually with a % deduction by another platform which allows them to take payment before the grinder is even made. It's a completely different structure. If you were to buy the grinder on shopify they would only be able to take payment when the item is shipped to you; if you buy on indegogo they take payment and then pay the manufacturer to make the grinder. The way demand outstrips supply would mean the shopify website sits there for half the year not making any money while costing monthly fees.

That said if you want you can buy one second hand via an ebay store that won't come with any kind of warranty but will allow you to make claims in court technically against the seller (if it develops a fault within a year and ebay don't back you up). Or you can buy a different grinder from a different store and risk them not being around to honour any warranty you get in one or two years time, as always...

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@MinesAbeer I so want to remove that link....... to coffeeitalia....ah sod it, I'm going to bork the link...and point it to the companies many reviews by CFUK members.

Edited by DavecUK
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I don’t like – Sticks and Stones, beans that are sour, green…or rancid (horrible). Quakers hide until you roast them, then they scream out at you in the cooling tray, pick em out and flick them in the bin.. Lifes too short for bad coffee!

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stuff removed <sigh>

Bit harsh. While i personally would have no problem buying I do understand why someone might have legitimate concerns. You are handing over £500 to a company and agreeing you aren't actually making a traditional purchase with them.

Edited by DavecUK
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1 minute ago, MinesAbeer said:
9 minutes ago, DavecUK said:
@MinesAbeer I so want to remove that link....... to coffeeitalia....ah sod it, I'm going to bork the link...and point it to the companies many reviews by CFUK members.

Remove it before someone goes down that route and starts a thread we really don't need...it was in jest obviously

I've done what I know you intended to do and pointed said link to the many, not so wonderful reviews of the company on our forum, which is even more jesty 😉

Edited by DavecUK
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I don’t like – Sticks and Stones, beans that are sour, green…or rancid (horrible). Quakers hide until you roast them, then they scream out at you in the cooling tray, pick em out and flick them in the bin.. Lifes too short for bad coffee!

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It’s beyond comprehension that Niche still sell their grinder this way, at this point Niche should have a fully functional webshop like everyone else. There is no logical explanation for them to make it look like they are running a crowd funding campaign when they are clearly not, as they are just using Indiegogo as a webshop. Some of the responsibilities obviously lies at Indiegogo for even allowing such practice, but it definitely look like a way to avoid legislation regarding customers rights. 
 

they might not, but to avoid such allegations they would be better off with their own webshop and no it neither expensive not difficult to run one in 2020.

Edited by malling
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I have had to tidy some stuff in the thread....please play the ball, not the man, keep it reasonably respectful and respect others can have an opinion...even if you don't agree with it, don't get  personal. I don't want to have to lock the thread because then it will seem like we are stifling free expression.

Thanks....in advance.

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I don’t like – Sticks and Stones, beans that are sour, green…or rancid (horrible). Quakers hide until you roast them, then they scream out at you in the cooling tray, pick em out and flick them in the bin.. Lifes too short for bad coffee!

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The flip side of expressing your opinions is that people can refute them, with equally freely expressed opinions. Or, even better, real life experience. If you want to believe there's some kind of machiavellian scheme at play, there are much more entertaining sites & forums to visit.
Who said anything about Machiavelli? Honestly? Of course we can talk about everything, that's the idea.
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As I said before, hardly a topic which deserves debate other than in the case of the 'contract' which the OP has said he is not willing to agree to, being dishonoured. I personally have not seen one instance of that here on this forum. If this ever happens, I agree this would be a subject worthy of discussion purely to serve to draw attention to any actual pitfalls with such transactions. I didn't see any 'risk' that I was not prepared to accept. That being the case I'm happy with my 'risky' purchase as I'm sure are others on the forum.

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The perceived risk here is ill-founded.

Yes it’s a bit weird that it’s still an Indiegogo platform but if you pay the purchase price the grinder, you will either receive it or, if not, get a refund (although with the demand it’s extremely unlikely this would happen).

The Niche is certainly worth the ‘risk’ in any event at their price point.
I keep seeing this point about the price, don't know about you but in Euros it's the half of my salary and like me about the half of the Spaniards (or more), so it's not exactly cheap. Yes, it's cheaper than other grinders but again, it depends of the country you live.
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It’s beyond comprehension that Niche still sell their grinder this way, at this point Niche should have a fully functional webshop like everyone else. There is no logical explanation for them to make it look like they are running a crowd funding campaign when they are clearly not, as they are just using Indiegogo as a webshop. Some of the responsibilities obviously lies at Indiegogo for even allowing such practice, but it definitely look like a way to avoid legislation regarding customers rights. 
 
they might not, but to avoid such allegations they would be better off with their own webshop and no it neither expensive not difficult to run one in 2020.
Exactly, this is the point, this thread started with a question out of curiosity, I think reasonable. Nobody questions the quality of the grinder of the after sale service, which I am sure is very good, only the manner of marketing and selling.
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