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No Flow From Group Head, Wand or Hot Water Dispenser

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This happened the day after I made chocolate milk for the first time using the wand so I’m highly suspect. But it was of course cleaned throughly and purged afterwards.

Out issue is the machine, with a full water tank, does not pass water through any orifice. It hums, presumably to build pressure somewhere, but nothing happens, ever, and this coffee is our lifeblood, so...any ideas appreciated.

I did factory reset and checked the tank / water carrier valve connector to no avail. 

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Have just sorted the exact same problem on a Sage machine that I picked up cheap on Facebook - solenoid was caked in limescale. Working perfectly after dismantling the valve and soaking in a citric acid solution. Provided you know enough to work safely on the machine there are plenty of guides available on how to remove the solenoid valve block - this is what I used for the Barista Express. https://www.youtube.com/watch?v=96IuKiuIB5A

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  • 2 weeks later...

Barista Touch Issue

Hello I was referred here from another thread as I have the same issue. I have tried to do a descale but the programme keeps ‘pausing’ every few seconds and no fluid and hot water for the descale is drawn through. It makes a noise but then just stops. 

The tube that goes from the bottom into the machine looks ok. No obvious sign of limescale but it is a high area here and I think the descale has not been done for months. But would this result in literally no water at all coming through?

Any ideas? I will admit that whilst I have been able to get the back off to look I don’t have the skills or confidence to do any more. 

if I do need to arrange a repair are there any recommendations? I am in East Anglia if that helps.


Edited by Mr Neale
Added machine details
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