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delonghi Magnifica bean-to-cup

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I was having a problem with the coffee coming through V E R Y slowly, so I descaled the machine, then descaled it a few more times (3 or so) as it had been a while. Now, when I turn it on, the water flushes through the system as it should, then I press the coffee button and the machine lowers its voice to a whisper, drips out about 5 drops of coffee, and then says that the water tank is empty (it's not). Does anyone have any idea what to do in this situation, please? Is there something I can do or should I send it somewhere (where?) for repairs or should I take it to the dump? Please help. I can attach pictures if that helps. 

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