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char1ie

Avoid Gaggia Service

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Had a very frustrating experience with Gaggia Service - they are based in Nottingahm. They collected a Gaggia TS with a fault, charged me nearly £100 and returned it to me with the same fault. Now they are refusing to fix ir or refund me. This is annoying but I see that there are a few negative reviews about them on Google so I am obviously not the first.

Does anybody have a recommendation for a reliable Gaggia fixer in London? 

Thanks all,

 

Charlie 

Edited by char1ie

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Had a very frustrating experience with Gaggia Service - they are based in Nottingahm. They collected a Gaggia TS with a fault, charged me nearly £100 and returned it to me with the same fault. Now they are refusing to fix ir or refund me. This is annoying but I see that there are a few negative reviews about them on Google so I am obviously not the first.
Does anybody have a recommendation for a reliable Gaggia fixer in London? 
Thanks all,
 
Charlie 

What’s the fault? You’ll be surprised but most of faults can be easily fixed at home.

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2 hours ago, char1ie said:

Had a very frustrating experience with Gaggia Service - they are based in Nottingahm. They collected a Gaggia TS with a fault, charged me nearly £100 and returned it to me with the same fault. Now they are refusing to fix ir or refund me. This is annoying but I see that there are a few negative reviews about them on Google so I am obviously not the first.

Does anybody have a recommendation for a reliable Gaggia fixer in London? 

Thanks all,

 

Charlie 

As MRS said, what is the problem ?   A detailed explanation , the lead up to this fault, has it been regularly de-scaled and if something visible photo's or vid.

What did they say they had done to rectify this fault ?   Invoice ?

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Contact citizens advice, clearly they didn't perform to the standard or job required....you have rights when you purchase goods or services

Sent from my SM-G960F using Tapatalk


Gaggia Classic Chrome - Mignon Specialita 55

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Yes let us know what the fault is and we may be able to help. I am also in Cambridge and if you don't mind the travel I am more than happy to help you repair it

Sent from my SM-G950F using Tapatalk

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Thanks all,

The no water light is on, even with water in the tank. They repaired it I think by replacing the sensor. Thanks for the offer Bacms but I haven't got time to travel to Cambridge. 

Happy to fix it myself and will post this in the repairs thread. 

Citizens Advice is pointless. I know what to do - ask for a refund by letter then start the legal process via moneyclaim.co.uk .

 

Charlie

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