Hello everybody,
I just got a Gaggia Naviglio which I think has a problem.
Unfortunatelly I cannot service and return it because I bought it from another country. So I will have to try to fix this problem with your help.
The problem is as follows:
When I unpacked the machine I went through the instructions at the manual and somehow the inital priming did not finish. The used coffee bin would not come out - it was blocked by the Brew Group (initially).
Now I am able to make one cofee and then the door for the BG will open by itself and again the BG will not be in a neutral position (the two arrows pointing at each other). In this situation I can hardly remove the BG and the used coffee bin is again blocked. When I remove the BG and close the door and put back the bin, theere is a rotating sound ant after that I can put back the BG. The BG is just a few millimiters away from neutral position and there is a lever? pointing backwards... (pls see attached pics)
And if I make a coffee somehow the BG's lower end pushes out the door to open.
Sth else is interesting - there is almost no used coffee in the bin, but there is grinded coffee at the base - where the BG is inserted.
Do you gyus have any ideas how to fix this issue. I am almost desparate because my wife and I love good coffee and so far every day was starting with a cup of coffee... And the old machine is gone...
Any ideas are welcome plus I can answer any additional questions you might have.
Thanks in advance!
AT
I just got a Gaggia Naviglio which I think has a problem.
Unfortunatelly I cannot service and return it because I bought it from another country. So I will have to try to fix this problem with your help.
The problem is as follows:
When I unpacked the machine I went through the instructions at the manual and somehow the inital priming did not finish. The used coffee bin would not come out - it was blocked by the Brew Group (initially).
Now I am able to make one cofee and then the door for the BG will open by itself and again the BG will not be in a neutral position (the two arrows pointing at each other). In this situation I can hardly remove the BG and the used coffee bin is again blocked. When I remove the BG and close the door and put back the bin, theere is a rotating sound ant after that I can put back the BG. The BG is just a few millimiters away from neutral position and there is a lever? pointing backwards... (pls see attached pics)
And if I make a coffee somehow the BG's lower end pushes out the door to open.
Sth else is interesting - there is almost no used coffee in the bin, but there is grinded coffee at the base - where the BG is inserted.
Do you gyus have any ideas how to fix this issue. I am almost desparate because my wife and I love good coffee and so far every day was starting with a cup of coffee... And the old machine is gone...
Any ideas are welcome plus I can answer any additional questions you might have.
Thanks in advance!
AT