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2 hours ago, TheOrgozoid said:

I ordered a La pavoni Europiccola, which was very poorly packaged (no internal padding between external box and internal carton) and arrived with the boiler lid sheared off having been damaged in transit. I had to superglue it back together to unscrew the remaining part of the lid. A replacement was apparently dispatched a month ago but has still not been received. They have now stopped taking my calls or responding to emails. Despite it being a pretty good price, I ordered it almost two months ago and have not been able to use it and will now have to buy a replacement. I wish i had seen this thread before buying, definitely avoid. 

Welcome to the forum. Sorry to hear of such a poor experience but thanks for sharing as it underlines things don’t seem have changed with that particular company.

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  • 2 weeks later...

Update: the replacement boiler lid arrived yesterday, well over a month since dispatch. It did take 2 months since order to get a fully functioning machine but Caffe Italia did eventually fulfill the order. Customer service experience severely lacking (or commensurate with price) but I no longer have reason to believe they are actively scamming. 

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HG-1 & Europiccola

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  • 3 months later...
On 11/06/2020 at 14:29, TheOrgozoid said:

I ordered a La pavoni Europiccola, which was very poorly ...

You are the Orgazoid?!?

 

Oh my god I know your first 2 albums off by heart!

 

Nnnn...chnng chnng...zerrrr...nnnn....chnng....chnng 

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3 hours ago, Spazbarista said:

You are the Orgazoid?!?

 

Oh my god I know your first 2 albums off by heart!

 

Nnnn...chnng chnng...zerrrr...nnnn....chnng....chnng 

When did you come out of hibernation Spaz ?   Really miss you descriptions of coffee;)

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