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Hi, has anyone bought from this company recently? Prices are good but cant see any reviews


ECM Elektronika Profi II/ Fiorenzato F83/ VST

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Hi - do you mean coffee italia.co.uk - I got a 2015 classic from them - it tracked all the way from Italy so I guess that they are basically an importer / drop shipper. What you wont get is great after sales support, but I may be wrong.


keep calm and grind flat

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Hi @Deansie26

 

Is it a classic your looking to buy and are you set on buying new? the SH classics run on for years and years - the older model (pre 2015) often preferred on these forums - however I have both and both make great coffee.


keep calm and grind flat

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I wanted to give a warning about http://www.coffeeitalia.co.uk without doubt the worst and most incompetent supplier I've ever dealt with. This is my story in short.

 

 

 

A summary:

Lied to me several times. Promised they ship before I moved out of the country. When they didn't I cancelled the order which they confirmed. Then they shipped it anyway claiming they couldn't stop it. Which I did with one phonecall to FedEx.

 

So the goods were halted in Stockholm. And were to be shipped back. The supplier started nagging me about giving them my Åland adress. I agreed if they have me a partial refund. When I finally got the money it was already on it's way back.

Then I demanded my money back. They still were asking about my new address. I literally told them that if they lied to me again or tried to ship me the goods again, so help me god...

They said they would refund me but deduct handling and shipping cost. By that time I was like, whatever, I wasn't expecting to get anything back. Yesterday I actually got everything but 40€ in return. But not without a lot of hazzle and irritation and wasted time.

Now I'm trying to spread in anyway I can so people know not to buy from them.

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Hi Sarling, I didn't want to reply on here until my refund was in my account but I have also found this company difficult to deal with. I placed my order on the 29/4 after which they came back to say the grinder was no longer available. Long story short I've just received my refund today, 22/5

This was a refund for something that was never posted so god only knows what the hassle would be like with a defective product. I was a bit worried I'd made a costly mistake so feel lucky to have the funds back.

My advice to anyone would be pay the little extra and buy from a reputable uk retailer, the little extra cash saved is no where near worth the stress and worry.

Edited by Deansie26

ECM Elektronika Profi II/ Fiorenzato F83/ VST

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Hi Sarling, I didn't want to reply on here until my refund was in my account but I have also found this company difficult to deal with. I placed my order on the 29/4 after which they came back to say the grinder was no longer available. Long story short I've just received my refund today, 22/5

This was a refund for something that was never posted so god only knows what the hassle would be like with a defective product. I was a bit worried I'd made a costly mistake so feel lucky to have the funds back.

My advice to anyone would be pay the little extra and buy from a reputable uk retailer, the little extra cash saved is no where near worth the stress and worry.

 

It also supports UK companies and UK jobs. The savings always seem worth it, until you get a problem.


 My reviews at http://coffeestuff.byethost12.com/ (now ad free)  Crem One 2B, ACS Vesuvius, Izzo Duetto MK1, ACS Minima, Lelit Bianca Prototype, Lelit Mara X Prototype, BTC Machines, Amazon Dalian 1kg Drum Roaster, other failed roasters: Grinders: Ceado E92, Niche US and UK, Eureka Atom Speciality 75, VDT Vibration thing: My reviews at https://coffeeequipmentreviews.wordpress.com/ (old site)

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Yeh the £50 saving seemed very small very quickly. They still the grinder on there site to order, never once said unavailable. Once you order they will recommend a different grinder.


ECM Elektronika Profi II/ Fiorenzato F83/ VST

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Yeh the £50 saving seemed very small very quickly. They still the grinder on there site to order, never once said unavailable. Once you order they will recommend a different grinder.

 

Standard practice for some retailers I am afraid. For a grinder you are often better of purchasing a used grinder from a forum member (not usually a lot to go wrong in a grinder). Or a new one from a reputable UK company. Even in the UK it's best to avoid box shifters as their margins are so small it often results in a business model offering limited support.


 My reviews at http://coffeestuff.byethost12.com/ (now ad free)  Crem One 2B, ACS Vesuvius, Izzo Duetto MK1, ACS Minima, Lelit Bianca Prototype, Lelit Mara X Prototype, BTC Machines, Amazon Dalian 1kg Drum Roaster, other failed roasters: Grinders: Ceado E92, Niche US and UK, Eureka Atom Speciality 75, VDT Vibration thing: My reviews at https://coffeeequipmentreviews.wordpress.com/ (old site)

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Hi

I have also read/seen a comment somewhere regarding issues with cafeitalia !

Wanted to pop a question about it myself actually!

I have come across retailer called myespresso.co.uk not that long ago! They service machines , stock some spare parts and offer full customer support. That's what they state , but was wondering if anybody had dealt with them directly!

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I wasn’t thinking on buying from caffeitalia myself. Did anyone here have a good experience with them? I’ve read elsewhere they re not great on post sale support so I’m hearing alarm bells?? 🤨

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A spare or the like but I'd avoid a machine, I should the Extra pennies and go Bella and enjoy your coffee buying experience.


ECM Elektronika Profi II/ Fiorenzato F83/ VST

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I wasn’t thinking on buying from caffeitalia myself. Did anyone here have a good experience with them? I’ve read elsewhere they re not great on post sale support so I’m hearing alarm bells??

 

They are box shifters. Often they buy stuff on the grey market which means they offer no warranty as they are not authorised. A couple of yers ago Rocket decided to only sell their products through authorised retailers and more firms are following suit. yes you will save a few bob, but, pray nothing gos wrong. In the UK, BB offer the warranty from themselves, big difference

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Thanks for the heads up. I was about to order from them. I’ve sent them a email for info enquiring about a product and they were not helpful at all. They were short, didn’t even provide any alternative. And that was before I bought anything. Can only imagine how they d be if I was emailing about reporting a faulty unit and claiming a warranty.

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I bought 2 coffee machines from them and everything went perfect. For Italian brands (Gaggia, Rancilio, Nuova Simonelli, Elektra) it is really difficult to find other stores that sell at lower prices

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I bought 2 coffee machines from them and everything went perfect. For Italian brands (Gaggia, Rancilio, Nuova Simonelli, Elektra) it is really difficult to find other stores that sell at lower prices

 

Have you got a guarantee agreement, out of interest?


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I bought 2 coffee machines from them and everything went perfect. For Italian brands (Gaggia, Rancilio, Nuova Simonelli, Elektra) it is really difficult to find other stores that sell at lower prices

The reason why they are cheaper, is they are grey goods box shifters. No retail stores, just online.....as they do not buy their stock from the manufacturer, they offer no guarantees on what they sell.....if you think saving a few bob is worth the risk, then its off to you......neither you nor they have any control over the quality of what you receive, always assuming it is not damaged in transit

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I brought an e37s from them. I will never buy from them again. It took over a month to arrive, not exactly the quick and efficient delivery their website claims and it also came with a European plug and cheap UK adapter. Again not what their website claims, all units will ship with the correct fitted plug. 

Mom calling them to complain the member of staff I spoke to was incredibly rude and disrespectful and hung up on me. 

I also had to chase them for why the grinder was delayed in the first place. Was told it’ll be shipped this week blah blah blah for it not to.

 

absolutely shocking customer service.

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Absolute nightmare stay clear would be my advice. I bought a Expobar Brewtus just under a year ago for a good price. I was taken in by the U.K postage and 2 year guarantee... It also arrived with a euro plug and cheap adaptor after being posted from Italy. It recently developed a fault in the steam boiler and I traced it back to a faulty element. The tank was full of water to the correct level and when emptied and turned on would fill from the reservoir. The brew boiler functions perfectly and both boilers are fed from the same reservoir. Marco's reply was:

"If you want we can send you a quote for n replacement boiler is probably cheaper than repair it.
Boilers only breaks if there is no water going inside the boiler this damage the resistance."
 
He has shown no willingness to help in any way and consumer law does not seem to be able to help. Disgraceful for such an expensive machine which I thought would be under warrantee for 2 years. I tried to call their number 02081445878, all you'll get is an answer phone with no-one phoning you back. I guess because it wasn't a new sale.  They even have a London Address and a .co.uk website, don't believe it.
 
CAFFE ITALIA UNITED KINGDOM
Caffè Italia, Kemp House, 152 City Road, London EC1V 2NX
Web: www.coffeeitalia.co.uk
E-mail: [email protected]
Phone: +44 02081445878
 
If I'd known it was grey goods I would never have bought as I wanted to buy brand new for the protection it offers, in hindsight should have sent it straight back. Disgusted, stay well clear and stick to someone like Bella Barista etc who were great when I bought my grinder. Paying an extra few hundred is definitely worth it further down the line... Do I feel a bit of a mug, yes. Have I learnt a lesson about researching who I buy from first really thoroughly, absolutely!
Edited by Driliter
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