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8 hours ago, DavecUK said:

Are you in the USA I noticed dollar pricing. If you have asked them for a refund and been refused (unsuprising if they have shipped overseas), you won't be covered by our distance selling rules it might be best to see if the cc company/paypal can do anything as an item "significantly not as described". So go back to your credit card company or paypal and you might find it easily sorted with them as they can reverse the payments.

I did assume you were in the UK as I am sure lots of other people did....

Yes, I will contest as is and probably win the case via PayPal, but the $110 isn't my biggest concern at this stage. I just want to make sure others on this forum are aware of who they are dealing with and warn future readers. 

 

 

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39 minutes ago, aris said:

Yes, I will contest as is and probably win the case via PayPal, but the $110 isn't my biggest concern at this stage. I just want to make sure others on this forum are aware of who they are dealing with and warn future readers. 

 

 

It’s a shame that you have had this experience. A little bit of research prior to purchase would have shown you how much ssp burrs cost and the fact that these were so much cheaper should have raised alarm bells.

i have purchased many items from them without any issues at all so this is surprising.

I don’t quite get why you are referencing decent espresso in this thread, although they may have great service now, their customers were continually delayed in not only  the early days , but even a few years after lunching the campaign, which is hardly efficient and was very frustrating for early adopters

Edited by coffeechap
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10 hours ago, coffeechap said:

It’s a shame that you have had this experience. A little bit of research prior to purchase would have shown you how much ssp burrs cost and the fact that these were so much cheaper should have raised alarm bells.

i have purchased many items from them without any issues at all so this is surprising.

I don’t quite get why you are referencing decent espresso in this thread, although they may have great service now, their customers were continually delayed in not only  the early days , but even a few years after lunching the campaign, which is hardly efficient and was very frustrating for early adopters

I only knew of SSP through forums, and knew they should be expensive. $110 is still more than double the factory burrs, which seemed like a premium enough price to me at the time. I still think asking a straightforward question to the seller should be research enough, given that it was clearly a large store (1st page of Google, tons of SKUs), where I thought the odds of an outright lie were very slim, especially over such a small amount (who would risk their reputation for that?).

 

In any case, I only referenced DE because I saw they were forum sponsors and felt that I should shed some positive light on a very opposite customer service experience in a thread so filled with negativity. It is only relevant by contrast and was only triggered by the banner at the bottom while I was posting. 

 

 

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Hey man, me thinks you can sort this very soon. have you a screenshot of the original transaction? if you have then check how to complain to trading standards. me thinks it has changed a bit how you do it and me pc skills are not that good but find out who you need to report it to. send a last email to the shop telling them that you are going to report them. am sure one of the lawyers here will give you the wording but it looks like misrepresenation to me.

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16 hours ago, Endless River said:

Hey man, me thinks you can sort this very soon. have you a screenshot of the original transaction? if you have then check how to complain to trading standards. me thinks it has changed a bit how you do it and me pc skills are not that good but find out who you need to report it to. send a last email to the shop telling them that you are going to report them. am sure one of the lawyers here will give you the wording but it looks like misrepresenation to me.

definitely have a screenshot of it, will give them a couple more days and then report or take other actions. 

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  • 1 year later...

Have bought a Mignon from them in the past, as well as some Pavoni bits and bobs, cleaners, beans etc.

Items all been well boxed and arrived quickly in perfect condition.  No issues that I have found.

Only gripe is website shows all stock whether they do / don't have it in - you have to click into each item to see whether its actually in stock.

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