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'Workhouse' coffee Reading anyone ever had problems?

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I have ordered 400gr of 'ButterScotch' coffee beans from Workhouse Coffee in Reading via their website.

 

I did this on the 11th of July....then 'forgot' I ordered so I ordered again on the 15th.

 

I still have to receive both of these orders

 

I have emailed them, no reply!

 

there isn't a phone number on their website to call them on.

 

I have filed a Paypal 'dispute' just now.

 

Anyone here ever had any 'problems' with them in past?


Izzo Duetto MKIV , Eureka Olympus 75E :)

 

:angel:

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Thanks for the heads up. They weren't on my list of must try but definitely off the list now. Does MBK have a roastery?


Home | Sage Dual Boiler | Hario V60 Decanter | French Press | Brasilia RR45OD | Lido 2 | RB & MBK Tampers |

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They are decent enough folk - I lived in reading for 9 years and know them well as a customer - so it will be incompetence rather than malice if that makes it any better.


Tame Barista @ http://tamebaristas.com

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I've been into the cafe before - really odd setup. I felt really rushed into going and fetching my coffee, almost like a glorified Starbucks 'order here and fetch from over there' ordeal.

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They are decent enough folk - I lived in reading for 9 years and know them well as a customer - so it will be incompetence rather than malice if that makes it any better.

 

thank you

 

I just would like my beans! but then if they are 'incompetent' at selling online then they should not really bother to sell online right? Anyway, will call them tomorrow, everyone deserves a second chance, so we will see :)


Izzo Duetto MKIV , Eureka Olympus 75E :)

 

:angel:

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I'd suggest getting hold of them on twitter if you have no luck on the phone. If you ring, call the King St branch not Oxford Road as that one is closed some days this week due to staff holidays


Londinium L1 | Compak E8

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I also know they were setting up a new website either recently or soon, so that might be causing them issues. Agree not very clever though. Good luck with the call.


Everything my heart could desire (more or less). . .

 

https://cupperjoe.com

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Oh and I might be going there on Saturday so let me know if you don't have any luck


Everything my heart could desire (more or less). . .

 

https://cupperjoe.com

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Oh and I might be going there on Saturday so let me know if you don't have any luck

will do, thank you :)

 

hopefully all will be solved on the phone tomorrow if not I'll PM you thanks :D


Izzo Duetto MKIV , Eureka Olympus 75E :)

 

:angel:

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@jlarkin

 

they have emailed me today, they said they had some problems with person who was dealing with orders leaving the company and not leaving 'them' access to Paypal and emails....so they did not know if any orders were not 'satisfied'.

 

they said they will put my beans in the post tomorrow.

 

Hopefully will reach me by monday/tuesday :)


Izzo Duetto MKIV , Eureka Olympus 75E :)

 

:angel:

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I had some of those beans recently, was ok, didn't get the butterscotch thing though, postage was a little poor also, just the bag of coffee with my name written on one side.


Twitter @Froggystyle

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It's their mostly Brazilian blend, so probably not that exciting for espresso but ok for milky drinks


Londinium L1 | Compak E8

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I have to say, after very much enjoying the espresso in their store, I was disappointed with my buttescotch order - beans tasted/smelled stale, probably because the beans came in an envelope with no valve... Not ideal.

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Just as a contrary opinion I've been really enjoying the Tanzania Ruvuma as brewed coffee both Behmohr and Aeropress. It's a coffee I've enjoyed the most out of any I've had for a while.


Everything my heart could desire (more or less). . .

 

https://cupperjoe.com

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I consider Workhouse to be a bit old school really - shame it's the best indoors shop that Reading has to offer.

 

Best coffee is obviously the Tamp Culture stall - I believe the staff originally have something to do with Workhouse, they had quite a public falling out on Twitter a while back haha.


Tame Barista @ http://tamebaristas.com

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