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19 minutes ago, spasypaddy said:

How quickly are they despatching? If I'm buying a new machine I'd be disappointed if it was a 10 day turn around... 

 

Anyone bought a new espresso machine recently? How quickly was delivery? 

 Next day. 
 

@spasypaddy - it would be best to phone them up and double check with the new lockdown coming in the next few days. For me, it was dispatched next day once the machine arrived. I think @Inspector order the Elizabeth couple of days ago and is already with the machine.

Edited by MediumRoastSteam
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Current: Lelit Elizabeth / Niche Zero / VST baskets / Distilled water + 100mg NaCO3/L

Previous: Gaggia Classic | Eureka Mignon | Rocket Cellini Evo | Profitec 700 | Profitec T-64 | Gene Cafe CBR-101 | Kinu M68 | Feldgrind 2 | La Pavoni Europiccola 2012

Also at: CoffeeTime Forum & Niche Zero Owners Group

 

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  • 1 month later...

As others have said good service from Bella Barista here as well.

Dispatch notification around an hour after order placed. FedEx managed to delay the order both ends, so arrived two days late. Bella chased this and refunded postage without asking.

Nice bag of espresso thrown in with order and very well packaged.

Support good on resolving a minor issue with machine and avoiding having to ship back for replacement.

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After much research I made the decision to buy the Lelit Bianca espresso machine and pair it with the Eureka Mignion Specialita grinder from Bella Barista.

Prior to making the purchase I made one last call to Bella Barista for their advice and was put though to Marko who was incredibly knowledgable and provided unbiased feedback. Whilst there were other higher-end machines and grinders I could have considered, as a newcomer to the world of espresso the Lelit Bianca offered the best set of features and quality at the price point.

Having placed the order I received a call from Claudette in the afternoon who apologised for not having shipped the order on the same day and offered to refund the cost of the shipping and throw in some extra coffee. They didn’t have to do this as the website clearly stated that due to Christmas and Covid we could expect delays to orders.

The coffee machine and grinder arrived well packaged by FedEx.  While speaking to Marko he gave sound advice of ordering in the earlier part of the week to reduce chances of the package being held in a courier depot over the weekend and being mishandled.

It is this level of service that gives me confidence in my purchase from Bella Barista and any after-sales needs that might arise during the warranty period or thereafter.

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  • DavecUK pinned, featured and unpinned this topic
  • 2 weeks later...

I purchased my machine last year from Bella Barista and have to say that the service was 1st class. I live in North East Scotland, and even so delivery was excellent too! 

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I've had really good experience with Belle Barista. The customer service and communication was excellent.

I broke a piece of my coffee machine and communicated the problem to the adviser who put me in touch with the technical department. They gave excellent advice and organised the part I needed. But when the piece was the wrong size they sent the replacement correct part out free of charge (it was only £4 for the part). 

 

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  • 2 weeks later...

I’ve ordered from them twice - a grinder in November and assorted barista kit in December.  Both were sent lightening quick and arrived next day despite electing for standard (3-5 day) delivery on the 2nd order.

The grinder came complete with 1kg of QC failed beans to temper the burrs.  A great experience with BB!

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PMA all day!

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  • 3 weeks later...

Another satisfied customer!

Had a great chat with them beforehand. Really helpful.

Pre-ordered a Lelit Elizabeth and a black Mignon XL.

The Elizabeth came in on a Tuesday, so they kindly called me to see if I wanted it sent immediately, or would I like to wait until Thursday, when the XL was due in.

I had it all sent together, which arrived on Friday. I didn't get chance to open it all until late afternoon and unfortunately, Eureka had put the wrong grinder in the box. I chatted to BB by email over the weekend (they technically don't open over the weekend) and they sent out the replacement on Monday!

All in all, really excellent service and friendly comms. Thanks to Claudette and the rest of the team!

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Excellent service, even shipping my Elizabeth overseas.  
 

The only issue was security clearance on to the plane out of the UK as it failed the x-ray scan, but that was nothing to do with Bella Barista.

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Yet again, first class service from BB

Bought a new Eureka Filtro grinder and a couple of dark hoppers (one for my Specialita) on Wednesday.

Unfortunately the hopper lids were cracked, quick phone call to David who sorted it.

New lids arrived today with no problems.

Excellent service as always.

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