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Consistently excellent service.Sound and impartial advice given freely. Claudette has always answered all my questions with patience and understanding, and enabled me to make informed choices about purchases. Always delivered on time and as promised. Despite a large volume of business being the supply of high-end machines, she has always made time to advise on items costing a few pounds.

 

And if you do end up buying a machine from BB, you can be sure that it will have been tested before delivery, and amazingly well packed.

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Agreed - got lots of sound advice - and excellent service. Nice touches - including some additional non- manufacturers instructions with some great tips ( the Italian manual was really poor). Some nice touches too - like I got a shot glass included, and the usual plastic tamper replaced by a proper one! I like the fact the machine was tested out before delivery - had an inspection sheet - and PID parameters pre loaded - top notch.

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That's what I'm worried about, I just bought my first Gaggia today! I might dent my bank account too much with a grinder, but the local independent down the road from me sells lovely coffee ground on the spot, so I can buy that every few days for now!

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I bought my ECM from them about 6 months ago. Brilliant service. I spent the best part of 3 hours there talking over the various options. Not once was there a sense of a hard sell, or trying to steer towards a favoured brand. Just lots of knowledge and a big enthusiasm for coffee. Best part was getting the machine set up in front of me and some hands on barista training from Claudette! Can't recommend them enough.

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I just received my Gene Cafe roaster from BB. Incredible packaging (dobber is right!), additional advice leaflet, some free green beans (they did this as a favour as I phoned and asked for advice). This company deserve their excellent reputation. When my recently acquired 11 year old Bezzera BZ99 (from oldroaster) is due for replacement this will be my first place of call.

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Can only echo all the other good comments about Bella Barista in this thread.

 

Having done my research into grinders I decided on a Eureka Mignon and rang them on Monday lunchtime. Having spoken to Claudette, who answered all my queries and added more helpful information as well, I placed my order. A huge package arrived just 24 hours later, containing my superbly packed grinder.

 

Having played with it for a couple of hours, I had a number of additional questions and rang Claudette again today. She patiently gave me all the answers I needed - even offering to take the (now used) machine back if I had the slightest doubt about it. No chance of that!

 

Well done and thanks Claudette and Bella Barista!

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BB are at the top of my supplier list for customer service, quality, reliability & very good prices.

 

With their bulk buy on green beans they offer an excellent way for people to learn the roasting process at very reasonable cost

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I've got about 6 x 500 grams of green beans from the BB December bulk buy which are surplus to my needs because I shared an order from Sweet Marias which I would like to try first.

 

If you are interested I will put the beans up in the 'for sale' forum. Probably about half price plus postage.

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I enquired about the Eureka Mignon when they were out of stock last week. I got a very prompt response from Claudette advising the lorry was due on Monday (this week) and then on Monday Claudette emailed me again to advise that they had arrived and had been put up on the website.

 

Placed order and arrived next day.

 

First class service, wouldn't hesitate to buy from them again.

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