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Sean

EMERGENCY!! Help! Flooded work top!

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Just popped into kitchen to make second drink of the day, DB had gone to sleep so opened steam to wake it, returned 5 minutes later to water running off worktop! Constant hissing inside and flow of water out. No more coffee for me :(. [ATTACH=CONFIG]10015[/ATTACH]


LR|F83EV2|Niche|Lunar

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House Of Fraser. Not yet, still reeling..


LR|F83EV2|Niche|Lunar

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House Of Fraser. Not yet, still reeling..

 

contact HOF , they will probably ask you to contact coffee classic direct .

Your machine will get fixed or replaced I'm sure


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Did you leave the steam tap open?


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Did you leave the steam tap open?

 

No, just flipped it open and then closed.


LR|F83EV2|Niche|Lunar

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contact HOF , they will probably ask you to contact coffee classic direct .

Your machine will get fixed or replaced I'm sure

 

All the material with the machine says call Sage customer services. Either way it'll get sorted I'm sure. Maybe HOF will replace without question as its only about six weeks old.

 

Strange thing is, I've never quite felt like she was a virgin. Something just wasn't right when I got it.


LR|F83EV2|Niche|Lunar

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All the material with the machine says call Sage customer services. Either way it'll get sorted I'm sure. Maybe HOF will replace without question as its only about six weeks old.

 

Strange thing is, I've never quite felt like she was a virgin. Something just wasn't right when I got it.

 

Did You book the White gloves service


I write a blog, it's nothing to do with coffee ...

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Did You book the White gloves service

 

No, didn't bother.


LR|F83EV2|Niche|Lunar

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No, didn't bother.

 

Might have spotted if there was something awry with the machine in the first place

Or make sure your using the machine correctly etc ( sure you are )


I write a blog, it's nothing to do with coffee ...

https://rjwinc.wordpress.com

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It has been working perfectly until now, no complaints. Definitely been using it correctly (according to manual). Although, there isn't a massive amount you could do to break it I don't think.


LR|F83EV2|Niche|Lunar

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It has been working perfectly until now, no complaints. Definitely been using it correctly (according to manual). Although, there isn't a massive amount you could do to break it I don't think.


LR|F83EV2|Niche|Lunar

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Email sent to HOF requesting replacement unit.


LR|F83EV2|Niche|Lunar

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Well, at least we now have some data on how long a Sage lasts.....

 

:angel:

 

Ha ha, I don't think/hope 6 weeks will become the average!

 

Still awaiting response.

 

Can't decide whether or not to get the Classic back out.


LR|F83EV2|Niche|Lunar

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The most painful part of this is that I was on only my second cup of Jailbreak. First impressions were delicious! Maybe they should rename it Sagebreak.

 

 

 

 

Disclaimer: I in no way hold Hasbean or its affiliates responsible for the death of my Sage Dual Boiler.


LR|F83EV2|Niche|Lunar

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Definitely get the Classic out. Nothing to be lost by doing that.

 

I'm sure Sage will sort you out quickly. I suspect the markup on these machines is well over 50% so they'll still be in pocket

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Ha ha, I don't think/hope 6 weeks will become the average!

 

Still awaiting response.

 

Can't decide whether or not to get the Classic back out.

I think if you had had white gloves they may have left you with details of who to call In case of fault or repair needed.

Either hof or them


I write a blog, it's nothing to do with coffee ...

https://rjwinc.wordpress.com

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Ooops. Be interested to know where water was coming from exactly.

 

Ive never woken my machine in sleep mode with the steam lever , only the buttons. Vaguely remember been told not to once, may have imagined it.


@garydyke1

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Well, at least we now have some data on how long a Sage lasts.....

 

:angel:

 

and not the first one on here either!


AKA Toffee chips

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When I'd filled the water tank a bit much and pushed it in from the back once I think it hadn't connected in correctly and leaked from underneath....worth checking and reseating the tank maybe?

 

I have two DBs at the mo. lakeland haven't contacted me to collect the one with the faulty pressure gauge yet (it's just condensed up but worked fine). I suppose I should give them a buzz!

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When I'd filled the water tank a bit much and pushed it in from the back once I think it hadn't connected in correctly and leaked from underneath....worth checking and reseating the tank maybe?

 

I have two DBs at the mo. lakeland haven't contacted me to collect the one with the faulty pressure gauge yet (it's just condensed up but worked fine). I suppose I should give them a buzz!

 

I'll take it off your hands!

 

I've only ever front-filled and never fill it right up. Also, the leak is on the opposite side.

 

Seriously, I'll take it!


LR|F83EV2|Niche|Lunar

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Sorry. In all honesty it has to be returned to Sage via Lakeland. If that changes I will be certain to post hereabouts!

 

I think you would be best of getting it replaced by HOF. Should in theory should be hassle free.

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Posted on the other faults thread just now btw....

 

When white glove service collected my machine (steam boiler had failed) he was very surprised, certainly the first issue regarding that part he had heard of. Can't fault the service though. just hope the pulsing issue can be fixed .

 

Sent from my HTC One S using Tapatalk

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