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Beanosaurus

Sage Dual Boiler (Lifetime Warranty)

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Seems as though this is reduced from Lakeland where I originally purchased mine for full whack at £1199.99

Their lifetime guarantee is a bit of a no brainer if you're looking at one of these machines:

 

http://www.lakeland.co.uk/19340/Sage-Dual-Boiler


Beans, beans the musical fruit, the more you drink, the more you... *tremors uncontrollably* 😬 

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Lifetime warranty?

 

Yeah seriously!

I asked when I picked mine up from the store, it's either replacement or your money back.


Beans, beans the musical fruit, the more you drink, the more you... *tremors uncontrollably* 😬 

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Have you got that in writing? Never heard of a lifetime warranty on something like an espresso machine.


Londinium-R - EKS43 running SSP Silver Knight burrs

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Have you got that in writing? Never heard of a lifetime warranty on something like an espresso machine.

 

Yes it does sound bizarre, but I was assured that it is the case, it's on the product page for the machine, some way down the right-hand side.

Edited by Beanosaurus
Weird HTML formatting on guarantee copy and paste

Beans, beans the musical fruit, the more you drink, the more you... *tremors uncontrollably* 😬 

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Can't see any retailer, no matter how good they are and Lakeland's reputation is well up there, giving a product a lifetime guarantee - they'd go bust.


Londinium-R - EKS43 running SSP Silver Knight burrs

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Amazing but true ...for as long as they are in business I guess. Kind of changes the longevity/servicing costs discussion if you can just get a new one whenever you want, for free, or just cash out.

 

[h=1]THE LAKELAND GUARANTEE[/h]guarantee.gif

Shop in confidence with Lakeland.

"Every single product we sell is backed by our unconditional, no-quibble guarantee. Our testing standards are famous throughout the industry, and our guarantee is your assurance that each item has met our exacting requirements - only when we are completely satisfied will it earn a place in our range. We hope you'll be delighted with our products, but if for any reason at all you're not 100% satisfied, we'll happily refund your money without delay... no 'ifs or buts' from Lakeland!

Whether you shop online, over the phone or in one of our stores, the Lakeland guarantee always applies. If you need to return something, our friendly staff will make it really easy - we want to make sure you love the things you buy from us."

wendysig.gif

Wendy Miranda

Customer Ambassador

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I'm so intrigued, I've just emailed Lakeland to ask if they would replace the machine if it failed after five years and/or give a refund. Be interesting to hear what they say. If the cover is unlimited, they deserve plugging.


Londinium-R - EKS43 running SSP Silver Knight burrs

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The guarantee is a Lakeland thing and covers every single item they sell. I was there a few weeks ago and a lady brought in a well used frying pan plus receipt and got it changed for a larger one!

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But that's the problem - a minority will take the mick so the majority eventually lose out.


Londinium-R - EKS43 running SSP Silver Knight burrs

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Got a reply from Lakeland about their lifetime guarantee and it is as described so well done Lakeland. Pity they don't sell other espresso machine brands as well.


Londinium-R - EKS43 running SSP Silver Knight burrs

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The guarantee is a Lakeland thing and covers every single item they sell. I was there a few weeks ago and a lady brought in a well used frying pan plus receipt and got it changed for a larger one!

 

What an outstanding citizen!

D:


Beans, beans the musical fruit, the more you drink, the more you... *tremors uncontrollably* 😬 

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Will be very interested to see what lakelands reply is. I had planned on buying one of these in January from John Lewis and paying the extra to extend the warranty to 5yrs, but a free liftetime would be amazing.

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Will be very interested to see what lakelands reply is. I had planned on buying one of these in January from John Lewis and paying the extra to extend the warranty to 5yrs, but a free liftetime would be amazing.

 

Check post 12 above.


Londinium-R - EKS43 running SSP Silver Knight burrs

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I could see a few more of these shifting!


Gaggia classic (OPV, steam wand and auber PID), HG one, hausgrind walnut, rattleware handle free, bottomless pf, 15g, 18g and 20g vst, torr goldfinger, 3 cup chemex, 8 cup chemex, 3 cup siphon, ceramic v60-01, kalita wave 155 and an aeropress.

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I have/had no intention of replacing my Silvia but on the other hand been keeping an eye open for deals on DB machines....this is very tempting

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Likewise! Shame it isn't very pretty.


Rocket Giotto Evoluzione v2, Eureka Zenith 65E, Niche grinder, Pharos grinder with VoodooDaddy mods, Eureka MDL, Torr Goldfinger, Smart Tamp. Various coffee stuff.

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Although, if your in NI, I begrudge the fact that your paying for a white gloves session that isn't available in NI!


Gaggia classic (OPV, steam wand and auber PID), HG one, hausgrind walnut, rattleware handle free, bottomless pf, 15g, 18g and 20g vst, torr goldfinger, 3 cup chemex, 8 cup chemex, 3 cup siphon, ceramic v60-01, kalita wave 155 and an aeropress.

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Likewise! Shame it isn't very pretty.

 

Depends on your definition of pretty I suppose. It looks more like a standard kitchen appliance than something Caractacus Potts invented that's for sure ;)

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Beauty as they say is in the eye of the beerholder. Mine performs where it matters to me results in the cup and they do offer it in red or black as well these days £1079 is damn good price and with that lifetime warranty a bit of a no brainer. I guess that if Lakeland are prepared to offer that warranty on the machines then they too are happy that they are well made and reliable products.

 

You also have to remember that the machine was designed in a country where, whatever the cost, an espresso machine is "just" another appliance, they have a much higher per capita number of espresso machines, pretty much every house I've been in over there has an espresso machine of some sort.


Common sense is not a gift, it's a punishment. Because you have to deal with everyone that doesn't have it !!!

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I quite like the look of the Sage... Although polished stainless is sexy its a pain to keep looking shiny in my kitchen, I can only dream of a dedicated coffee corner.

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hi all

 

apologies if I am posting this in the wrong place but wasn;t sure where else to put it.

 

I thougt I would pass on some info I disocver as I am conisdering getting the Sage DB

 

First of all I contacted Lakeland to ask whether they had plans to stock the other colours of this (black would look great with my eureka zenith 65e ) - their response was interesting; the basic answer was "no stainless-steel finish only, but we may or may not sell the other colours in the future ", but they also want to give me th eimpresison their sales are going like hot cakes.

 

John Lewis incidentally are offering all 3 colours but at £1,199; stainless steel, black and red.

 

In comparing JL, other than the basic price it includes only a 2 year guarantee by default as opposed to the very loosely worded but apparently never-ending Lakeland one. You can get an extra 3 years cover for £49 at JL too. Personally I am not sure which I would trust and after that initial period what would I really expect such a gurantee to be worth in reality?

 

So I have over the last few days managed to get to Lakeland in Derby and Nottingham, neither places had the DB in stock, but they seem to have the smaller Barista Express single boiler model with built-in grinder (baby of the Oracle?). I can see why they are doing this and honestly when you look at what else they have in store you can see them probably shifting a lot of these units - the DB is more of a specialised item. Still, each store told me they could orde rit for me or I could do it online, get it delierved to my dorr or the store for colleciton for free, whatever was easiest for me. As for me personally the jury is out on my opinions of the guarantee.

 

I have also submitted a price match reqeust to JL. They should respond by tomorrow in theory. It will be interesting to hear how they consider the Lakeland guarantee - will they only price match on the basic unit price, offer a free extended 3 year guarantee, maybe offer a lower price to counteract the Lakeland guarantee? I have no idea. I wil lhowever let you know how I get on with that - if they do a decent match not totally sure what I will do.

 

I've also seen the unit in the flesh at JL Nottingham. They have a lot of machines on display, quite a variety but not the sort of specialised kit a lot of vocal people on the forum would be interested in. There was sadly way to much De Longhi and nespresso machines :(

 

The Sage DB though, I couldn't test really in anway, but I had a good poke about to assess build quality (best I could) and was quite impressed to be honest. I didn't realise it has a lockable wheel underneath (accessed under drip tray) which allows you to move it around your kitchen worktop really easily. Suprised how long the steam wand is (all but touches the drip tray) compared to the Barista Express. Water and steam controls, no play in them whatsoever although they moved easily (I think someone elsewhere said they were concerned about that). Suprised to see the warming tray on top of the machine seemed to be some sort of plastic, but maybe an owner can confirm that? I picked up a large mug in the shop and that just about slotted in under the PF.

In short though it looks good to me

 

again sorry if I posted this in the wrong place but it seemed all related to the deal that this thread is about and might be useful for others looking at this machine

I'll update when I hear back from JL

 

cheers

Chris

Edited by Sibling Chris

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bummer...in the midst of typing that I got a message from JL - looks like the Lakeland price has gone back up to 1,199 and there is now only 95p difference in price

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I take it all back! I saw one in the metal/plastic the other day and it looks and feels a lot better than the pictures had me believe. This is now on my upgradeitis shortlist (unless I win the premium bonds!).


Rocket Giotto Evoluzione v2, Eureka Zenith 65E, Niche grinder, Pharos grinder with VoodooDaddy mods, Eureka MDL, Torr Goldfinger, Smart Tamp. Various coffee stuff.

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