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jcheung

Ferrari Espresso

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I have already posted in another thread regarding my experience with Made By Knock but thought I'd post an example of what I would expect from a company.

 

I've used Ferrari Espresso once before and received the order the day following my order which is pretty good.

 

Yesterday, I placed a second order, a Rancilio Silvia v3 Steam Wand.

 

This morning, I received a call from Frank.

 

He explained that although he had ordered some steam wands from Rancilio, for some reason they were not included in the delivery he just received this morning. He was going to call Milan today regarding them but suspected that unfortunately it would likely be a few weeks before they would arrive.

 

He asked what the problem was with my current wand. As it happens, I just wanted to upgrade to a v3 wand so I did not have a problem with waiting.

 

I did get the feeling, though, that he would have found some way to get it me up and running if I was in a bind.

 

I'm happy to wait; Frank is happy that I'm happy. All it took was a two minute phone call.


Jerry

Rancilio Silvia v1 (Fuji PID, shimmed OVP, IMS 16/20g, La Marzocco triple ridgeless, IMS Showerscreen, v3 Steamwand ) / Eureka Zenith 65E, Rocky (doser removed) / CafeGene / Motta jug (750ml) / MadeByKnock Black & Walnut tamper (58.35mm)

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Always nice to hear good stores about companies, thanks for this . I think there maybe an issue with Rancillio wands currently at the manufacturer ( there was with v1 upgrades I think ) .


I write a blog, it's nothing to do with coffee ...

https://rjwinc.wordpress.com

Instagram - rjw_inc

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That's good news they're my service providers for my musica.


Lots of brewing equipment</A>

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Yes Bootsy I think you are right about an issue with the wands in general at Rancilio when I put the group buy order in they seemed to be out of stock pretty much everywhere, even LF one of the biggest parts suppliers in the world were showing 0 stock.


Common sense is not a gift, it's a punishment. Because you have to deal with everyone that doesn't have it !!!

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Are u talking about Ferraris in Wales ?


Londinium L1 Luxe - Compak E10 - Macap M7 - Brita Aquaquell - Torr Trapez Tamper - IMS Shower screen - IMS & VST baskets

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I wonder that the delay is? I noticed that espressoparts state that they ship on the week of 25th April.

 

CamV6: Yes, based in Bridgend.


Jerry

Rancilio Silvia v1 (Fuji PID, shimmed OVP, IMS 16/20g, La Marzocco triple ridgeless, IMS Showerscreen, v3 Steamwand ) / Eureka Zenith 65E, Rocky (doser removed) / CafeGene / Motta jug (750ml) / MadeByKnock Black & Walnut tamper (58.35mm)

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I know them well. Really good customer service and i used to get beans from them all the time. Their cafe crema and cafe classsico were favourites of mine. They will also do free delivery if you buy x4 250g bags.


Londinium L1 Luxe - Compak E10 - Macap M7 - Brita Aquaquell - Torr Trapez Tamper - IMS Shower screen - IMS & VST baskets

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Thanks CamV6.

 

Perhaps I'll try some of their beans next time I place an order with them.


Jerry

Rancilio Silvia v1 (Fuji PID, shimmed OVP, IMS 16/20g, La Marzocco triple ridgeless, IMS Showerscreen, v3 Steamwand ) / Eureka Zenith 65E, Rocky (doser removed) / CafeGene / Motta jug (750ml) / MadeByKnock Black & Walnut tamper (58.35mm)

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Hi not to confuse anyone reading camv6 post , just to let you know Frank used to be the Director of Ferraris Coffee Roasters & Importers until 2009 and sold his shares to his business partner . Frank set up a new company and he concentrates on specialist repairs on machinery and selling spares via his website as he has over 25 years experience in the machine market .

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I would like to add to the very good feedback for Ferrari Espresso.

 

Having owned an Elektra Micro Casa a Leva machine for about 5 years, I was keen to keep it in tip top condition. It took me a long time to find someone capable of sourcing parts and servicing these machines and as chance would have it, I stumbled across Ferrari Espresso.

 

I have had my machine serviced twice by Ferrari Espresso and have also purchased replacement parts which I can fit myself. What is abundantly clear is that Frank and his company are passionate about the stuff.

 

On both occasions, when my machine has been serviced,it has come back as good as new. All gaskets replaced when needed; pressure tests and general maintenance required to make these great machines run smoothly.

 

Frank is very transparent about cost and will not start work until the customer is happy. I would have no reservation in recommending this company to anyone either purchasing a machine or servicing an existing model. I am not surprised that Frank has built up a strong working relationship with Elektra which is a bonus as I always know that I can source parts to keep my machine running smoothly.

 

It is refreshing to see small businesses running with such integrity and I cannot recommend Ferrari Espresso enough.

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He was going to call Milan today regarding them...

 

Phone's been quiet all morning.


Coffee enema anyone?

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you got that beast yet Milan?


AKA Toffee chips

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Nice, let the good times roll


AKA Toffee chips

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Let the good coffee roll!

I'll prob be firing out a few questons...


Coffee enema anyone?

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I've also used Ferrari Espresso a few times now for my Electra Nino and they have been excellent. My most recent problem was the single doser was randomly and automatically firing so it was becoming impossible to leave the nino on or change the settings (mountains of ground coffee on the floor). I called Frank and he helped me diagnose the problem over the phone and ordered me the correct parts. All fixed and happy and will definitely be continuing to use them.

Edited by repeat

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I've used Ferrari Espresso to order a Rancilio Silvia V3 steam wand and knob. Delivery was quick, however the steam knob was missing so contacted Frank via e-mail.

He responded very quickly that they were out of stock and refunded me promptly. Overall fairly satisfied with experience as communication was not a problem.

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Just a quick note to say 'Thank you' to Frank fro Ferrari Espresso for sorting out my Ascaso Dream after it failed to make me my morning cappuccino. I had recently had horrible problems with EPE where they took six weeks to service my machine and then (after finally servicing it) rang me up and said it arrived damaged, this took another six weeks of argument and getting the Consumer Rights Association involved before they repaired it.

I found Franks service on Ebay and am really pleased with the service I received, repaired on time, on budget, plenty of comunication and no stupid excuses (EPE seem to think that if they tell you the person involved has had to go on emergency maternity leave you will stop bothering them).

 

The main thing is I get up at 4:00am for work and now have the comfort of a caffeine kick before I face the M25!

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