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Has anyone sent anything to Philips for repair before? I'm sending my Classic back to Philips for a warranty repair. I arranged via the online chat support, but don't think the guy was English and confused me a little. It's being picked up next week and he said, "Please provide the filling for the box as courier will have one and do not attach any detachable accessories" So I don't need to box it up? Was just given a reference number, so guess the courier have all the paper work?
JUST TO CLEAR A COUPLE OF THINGS UP REGARDING OFFICIAL GAGGIA REPAIRS, IF YOU HAVE A WARRANTY REPAIR OR REQUIRE A SERVICE THE OFFICIAL SERVICE PROVIDER AUTHORISED BY PHILIPS UK IS NOW www.nesn.co.uk However, all enquiries via telephone are to go through Philips on 08003316015. the former provider SGS ltd has now closed Hope this sorts any concerns out