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  1. I could only find a small amount of threads relating to Sage's White Glove Service for my new Oracle so thought I would create another one based on my experience. I had to raise an inquiry online, it says to phone Sage but then they told me on the phone to raise a query. The next day I got a call from Coffee Classics to arrange my visit. I picked a time slot between 1pm and 5pm, I'm not sure if they can be more specific time wise or not but this suited me fine. About 2pm, Steve arrived at my house and we started to play with the machine. He pulled a few shots to see where I had
  2. I've already emailed Sage about this to see what they say but figure it can't hurt to get a second opinion. My Oracle doesn't seem to be grinding fine enough for what I expected. During my white glove service I was using Rave Italian Job but Steve (CC Barista) didn't seem to be able to get it fine enough either and it was over extracting by quite a bit. He changed over to the CC Barista Guatemalan coffee and with the grinder set at 8 and a 30 second extraction, this made the perfect shot. This coffee was a bit dark for us and when I went on the website it says it's for filter coffees
  3. Hi all, I recently acquired an Oracle (non-touch) and am having trouble getting any real texture into the milk, possibly since doing a descale? Would someone be able to do me a huge favour and record a video of their Oracle steaming a glass of water on the cappuccino setting so I can see if mine is adding the correct amount of air? Thanks in advance!
  4. My Oracle arrived yesterday (non touch) and I’ve been playing with it a bit since then. My aim is to use this thread as a bit of a log of what I discover about using it, good and bad, problems/questions I come up with and also successes. So the initial set up is a doddle, unpack, read quick Start guide and within 20 minutes it’s heating up for the first time and filling the two boilers. As with other sage products I’ve seen it’s very well packaged and very user friendly in its design and style. I feel their user videos on YouTube are over simplified however but I’ll get to that soo
  5. Hi guys, After my last thread about my Oracle and subsequently having to get it replaced I figured I would start a positive thread. Due to the issues I was having with mine I done a lot more research and got a lot of good advice so I thought it would be good for me to share some of the things I've learnt during this time and give an opportunity for everyone else to do so. Most of the things I've found have been somewhat described in the manual but not really fully explained so with a bit of trial and error I think I've managed to work them out and hopefully this thread will sav
  6. Treated myself tot he new pro. It looks great. Problem I have there seems to be a fault with the PID it wont heat past 72 but the water is scalding hot. so 72 is really 92/3. Bit annoyed didnt even get to make a single brew out of it. Obviously will be onto them tomorrow, anything noddy I can check ?
  7. I have had my Sage Oracle for eleven months. I always clean it properly when the CLEAN ME message appears. I have assumed a DESCALE ME message appears when I need to descale it. Am I wrong? Should I have been descaling it before now?
  8. Hi folks, I'm new to the forum. The first coffee forum I have ever registered. Really love good coffee. (Fav: 1. flat white 2. latte) I bought my Oracle in April 2016. Still excited about it. I use it every day. (still, I would still consider myself the worst Barista ever, but that's for another day...) Question: I had to buy a single filter basket from Sage for my Oracle. Back when I bought the Oracle, the single filter basket didn't exist. So, I bought one and I couldn't be any more disappointed with it. Same settings, but results are so much worse. I get more than double the
  9. Hi, I’m fairly new to making espresso at home so I’m hoping to get some advice. I have a sage oracle machine and I’m really struggling to get drinkable espresso out of it using the double basket. It’s hard for me to describe the taste but the coffee seems to be over extracted and bitter and possibly sour at the same time - if that’s even possibl?! It’s like it’s picking up all of the sour / bitter and none of the sweetness and nice flavours. I’m using a variety of different beans from Hasbean so don’t think that’s the problem. I weigh the dose in which is usually around the 22.5g mark and
  10. I think I need medical assistance. I have had a Sage Oracle for 2 weeks (it cost me £1150) and already Im thinking.....hmmm theres not a whole lot of technical ability needed here - what else should I look too! I did originally buy a sage barista touch but took 2 back as the temp of the espresso was barely 55 C - so decided on the oracle albeit an older model and it was another £350! But - it's a dual boiler. Obviously, I can't now afford to buy much else (that would be madness) but I can't help feeling that I have made a bit of an error with this machine. I just received my fir
  11. Hello, After owning a Gaggia Classic and Iberital MC2 grinder, I am now looking for something more automatic that all of my family can use and can still produce great espresso. Which is why I am looking to buy the Oracle (non touch). However, before spending my money (a lot!), I would like to see the Oracle in action. Please can anyone tell me where around (south) Manchester I might be able to see a demonstration? Many thanks!
  12. Geezercdg

    Hello.

    Hello After having 2 Delonghi Bean to cup machines (and thinking that was a good thing) I decided to upgrade. The reason was because no matter what coffee I bought it always seemed to taste the same. So..I purchased a sage Barista touch - all was well for a day or 2 until I noticed that the temp of the espresso was coming out at Max 55 degree C - which I realised was nowhere near the correct temp. I returned the machine to John Lewis and got another - the temp was exactly the same. So - I contacted Sage who sent an engineer and the engineer agreed that the coffee was not brewing at the
  13. Good morning all. First post from me, so firstly, wanted to say hello. I have an Oracle and noticed hissing once the machine was warmed up, and condensation around the back of the unit. Opened it up, and sure enough two of my ports on the roof of the steam boiler are passing - one being the tube to the steam wand, and the other a temperature probe. Long and short of it, I need (orange/red) o-rings - but they seem to be impossible to source in the UK. Sage refer me to their service centre 'Coffee Classics', and Coffee Classics (who I have used before for an electrical fault)
  14. Hi, there is this coffee shop where I get great Flat White. I bought their beans so I could try them with my Oracle (the original one) but results are not satisfying. I already wasted all the beans, now bought new ones and there are suggestions on the package. I really need your help. This is what is says on the package: 1. For the preparation of a double espresso on a porta filter machine we recommend a brewing temperature of 93 ° C. (check) 2. with a dose of 21g ground coffee (check) 3. and a brewing pressure of 8.5 bar. (how would I adjust the bar??) 4. The brewing time sho
  15. Here in the forum we have some guys telling that they get reproducible shots with the oracle while some are saying the opposite. I have tried a dozen of different beans during the last month and i think i can make a preliminary judgement: It's based on the beans! I had big problems with supermarket beans and much less problems with premium beans. But now i have found one sort of beans from a specific roast house (mid-rosted, 100% arabica, choclate-nuts taste): https://www.roesttrommel.de/de/espresso/12/roesttrommel?c=6 which produce very constant results. All other beans (even fr
  16. Have permission to get a nice, easy to use machine for the new kitchen. Will mainly be used for lattes, so auto milk is an essential. Not fussed about the auto tamping on the Oracle, but the mrs won’t go for anything much more complicated, so rules out a separate grinder and a Rocket or anything. Has anyone gone from an Oracle non touch to a Barista Touch, or vice versa? With the Sage rebate and Easter offers, the prices are basically the same. Is the older Oracle better with the dual boiler, or the newer Barista Touch? Like the fact the Oracle can be programmed on in the morning, bu
  17. Hello I would like to buy a new Set of baskets for the Sage Oracle (Touch). So that it will dose different amounts of Coffee in those filters. Has anyone tried some filters? I would like to try those: https://decentespresso.com/basket Maybe someone has experiences with different baskets. Thanks Udo
  18. Hi I have a Sage Oracle touch and am trying to find a suitable 58mm portafilter for it. Unfortunately Sage don’t sell these as accessories in the UK and the US site (which can supply) don’t sell to UK. Can anyone suggest an alternative make that will work with my machine and that’s available in good old Blighty
  19. I've been using the Sage Oracle for the last month on factory default settings. 7s pre-infuse time, 30 seconds total extraction. Tried various grind settings from 21 to 25 with different beans and can never increase/slow the drop time above 8s. If I lower the grind too much, the flow intermittently stops or slows right down. I can get 30ml extraction x 2 shot and honey colour crema flow usually between 7-8 seconds drop time. Just curious why the recommended drop time is 9-14 seconds and why I cant get within this range? Only tried various supermarket beans so far including Lavazza Rossa.
  20. I’m planning on replacing my old second hand Oracle with a brand new DB but I’m worried I may miss the auto foam steamer thingy. I also like the grind and tamp, but on the other hand with the DB I actually get to use a decent grinder. That’s the main reason for the change anyway. Has anyone done this move and what did you make of it?
  21. I just received my oracle touch, set it all up and was ready to roll then got struck down with a sickness bug so didn't use it for two days Anyway, yesterday in a painkiller addled state, I tried to make myself a flat white. I left everything at the default settings, used the double basket and poured it all into one cup then added milk. It was the strongest tasting flat white I've ever had. I think the really obvious mistake I made in my hazy state was that using the double basket provides two cups worth of coffee right? And I put it all into one cup and blew my head off? Is
  22. I am new to the forum so hello to all! I am looking to purchase a good espresso machine and was considering some dual boiler ones like ECM, Bezzera, Profitec , Lilet and Exobar. I came across Sage Oracle, which has some good features and a fair price but its built cheap and based on many reviews I read, it brakes down fairly often. This is not an issue for me, if I am able to buy parts. So I just phoned Sage to enquire about some parts and prices and found out that they do not sell internal parts at all!!? I gathered from various posts, many in this community are hands on an
  23. When I put my auto steam on cappuccino it’s lovely smooth and textured but not frothy and stiff like a traditional cappuccino I know I can use manual sta but wondered about auto . What does the steam delay option...
  24. Hi all, really hoping you guys might be able to help! I've had my oracle for a around 3 months and had pretty consistent results from it once I learnt how to dial in beans. Yesterday though, it appears to have stopped dosing and tamping properly after giving it a brush down as I do every Saturday. It sounds like it just doesn't stop grinding where it should, and then the fan seems to get stuck in the grounds from the imprint. There's about 34g in the basket and loads more up inside the machine: Any ideas what could be causing this, and if it's likely to be my error o
  25. Hi guess. I’ve just purchased a naked portafilter for the oracle. How come sometimes it squirts when the tamp and levelling should be perfect
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