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Showing results for tags 'equipment retailer'.
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Consistently excellent service.Sound and impartial advice given freely. Claudette has always answered all my questions with patience and understanding, and enabled me to make informed choices about purchases. Always delivered on time and as promised. Despite a large volume of business being the supply of high-end machines, she has always made time to advise on items costing a few pounds. And if you do end up buying a machine from BB, you can be sure that it will have been tested before delivery, and amazingly well packed.
Needs no introduction to regulars on this site. Steve's approach sets a benchmark for customer service. Rapid response to E Mails (does he never sleep?) consistent quality of products and delivery as promised. Typical of Steve's approach was when my Behmor roaster broke down, he shipped out a new one before I had sent the broken one back to him.
Came across these guys http://www.espresso-solutions.co.uk/ when looking recently for a new Mazzer hopper - an upcoming purchase. They're predominately a La Marzocco dealer but have an online shop selling spares etc for most machines & grinders. Just called in to them to see if they were all online or had a shop, of which they're the former, but was made to feel really welcome. Seem to be competitive on the parts I was looking at and as they're local to me I can collect which is a bonus. Anyway, thought I'd pass it on...
What do you think about the idea of creating a specific section to post reviews of equipment retailers? This may help people avoid some of the more dubious online purveyors of coffee equipment but it would also highlight the trustworthy ones too. I suggest one thread per retailer so people looking to buy from a particular source don't have to trawl the site for opinions. The reviews should focus on the buying experience itself e.g helpfulness, knowledge, how well problems were dealt with, stock accuracy, delivery times etc. and not the items bought unless they were not as described. I know that people are very good at sharing their opinions about good and bad retailers on this forum already but having a specific section would make them easier to find.