Jump to content

jonny11

Members
  • Content Count

    99
  • Joined

  • Last visited

Community Reputation

29 Excellent

About jonny11

  • Other groups Active
  • Rank
    Tamper Master

Your Profile

  • Location
    Bournemouth
  • Interests
    guitars, pianos, coffee (obviously), football and tennis
  • Occupation
    Dentist / Lecturer

Recent Profile Visitors

4,102 profile views
  1. Thank you. It happened during lockdown, so lack of caffeine was driving me crazy. Thank you for your input and advice. paid 1000 slighty over 2 years ago, it was price matched at that time. After having gone through all of this with their customer service, it's not expensive I would say. I wouldn't dare to try that myself anyway but thank you for your info. A profitec pro700 would be my dream machine.
  2. You are right - the steam is constantly out (not caught by camera), but there is occasional water being steamed out together. I don't use this machine to sell coffee to others or something but only for myself and family/friends, so this won't affect my coffee that much anyway. Worst comes to worst - I return it back to Lakeland and get a refund. They've told me they will still refund within a 3-year warranty period if I'm not 100% happy. Really impressed by their after sale service.
  3. Just for an update. Sage replaced another one for me, but it has exactly the same problem. Intermitten water jet from the want is still the same, so I guess it wasn't a particular issue with the first machine, but a general design fault? A person from Sage even came to the house (white glove service), but he said the same thing that it was normal - clearly to me, it isn't normal for steaming. I have to say though a level of service that I've received from Lakeland has been incredible. Can't fault their service, but machine.
  4. Thank you Mark. tried both but still the same. I actually think now that it leaks and drops water into the wand, and it makes occasional push from the tip when water drops into the tip. Lakeland has agreed to replace it so they will pick it up on next Monday. Will see how the new one works.
  5. it was the steaming wand too - after descaling, it stopped working. seems that it's a common problem in DB users. I've contacted Lakeland, and they will arrange replacement. Hopefully the new one is fine. Not happy after two failures
  6. yes, still under warranty, because this machine has arrived today as a 'replacement' of the first machine. After having had failed machines twice, I don't know if keeping a faith in a Lakeland brand is necessary.
  7. That was my intial thought - it looks like it's not been descaled for a while, but it's a new machine. Not sure if Lakeland will replace it again 2nd time...
  8. My sage DB broke during lockdown, and I have just received a new one as the old was under warranty. After having finished all new-start set up, I tried steaming, but it didn't seem the same as before? It has a good steaming power but there is intermittent 'hard push/jet' as you can see on the video. Is this normal? or possibly another fault? or will it take time as it's a new machine? Any input will be grately appreciated.
  9. My sage DB broke during lockdown, and I have just received a new one as the old was under warranty. After having finished all new-start set up, I tried steaming, but it didn't seem the same as before? It has a good steaming power but there is intermittent 'hard push/jet' as you can see on the video. Is this normal? or possibly another fault? or will it take time as it's a new machine? Any input will be grately appreciated.
  10. Just got a message back from Lakeland. They have confirmed that they will renew a gaurantee for another 3 years from the date of replacement. Can't complain, can I
  11. Thank you all guys. I have spoken to the customer service, and they've asked me to bring the machine to the shop for a free replacement when the stores are open again. Now I'm wondering if it's better to leave it 'broken' for a replacement, or pray for it to come back to life again :DD Thank you for your input guys.
  12. Thanks Tom It seems that they will be happy to replace the unit. All the stores are closed for now, so I guess I will have to take the machine and ask for a replacement. Hope they won't be too fussy about it Another question I might ask them is if a new 3 year guarantee will be given for a new machine. I guess they should honour a new guarantee from the replacement date.
  13. Hello peers, hope you guys are staying well and safe. My 2 year-old sage DB (bought in 2018) decided to die on me today after having been descaled, and its steam wand has now completely stopped working. It only beeps 3 times when the lever is on without generating any steam. Seems like it's rather a common issue with a DB. I know Lakeland provides a 3 year guarantee, but wondering if anybody here has experience in this? Will it be 'hassle free' quick replacement on the day? If not, any suggestion how this can be fixed? Thank you in advance.
  14. Thanks John Quite strange some people have it some people don't. I will see if I can video it and post it up later here. Thanks for your advice btw regarding the portafilter
  15. So now all the DBs doing this? I know it doesnt really affect the function but I wasnt sure if this was normal lol these 2 girgitating sounds from the initial start up and just before pulling the shots arent too pleasant
×
×
  • Create New...