The reason twin baskets came in the same size, was that VST sell them in double packs as well as single packs (but they are the same size) they are meant to be close to the same machining as each other for consistency, but they both come in the same size. When ordered you could only select one size (if I remember correctly you selected 15g but then left a comment to ask for an 18g)
It created such confusion (I agree maybe we didn't do such a great of of making it clear) that we stopped doing them. I don't want to go over the reasons your right there was a mistake made either in listing packing or both or missing the comment either way mistakes were made.
Not trying to "play ball" trying to offer an explanation, and offer stands. If I had known it was an issue that had bothered you so much I would have course followed this up I thought it was resolved. I am very happy to do not in public feel free to email me and we can take it private (which is always easier).
I would like to just back this up, we have lots of issues on email every day, and I know we do not always get the replies right. Replying via email is tough, you cant see my face, you don't know me, you cant see when I'm being jolly or if I have a face like thunder.
We get lots of honest issues like the two raised here, and we get a lot of people that are not so honest, we swipe through them and sometimes get it wrong. But I always try my best to answer as professionally and courteously and quickly as I can.
Do I get the tone right every time, no. But do we always fix problems if people keep bringing it back to us? We hope so.