Just a quick post to say what a great company this is to deal with, I ordered a new Rocket Cinquantotto from them, it arrived last week so off I went to collect it on Friday.
Gareth had emailed me to say he would have it set up and ready for me to test. I arrived and as promised it was all warmed up and ready to go, when I order it I had said I would be looking for a grinder second hand to put me on till my niche arrived, at that he said not to bother as he would loan me a Victoria Arduino MDH till mine arrived. again true to his word there it was ready to go.
As a coffee newbie at this level he quickly explained to me the dialling in process and what I should be aiming for, we did a couple of test shots to show me the differences in the grind settings, then he handed me the the rains to let me have a go myself.
Then he got some milk and gave me a quick tutorial on milk frothing and proceeded to do a bit of latte art just to show off.
He then asked if there was anything I was unsure about, he then cleaned up the machine and re crated for me to take home.
But my Biggest surprise is when I came to pay he said to take it home set up and make sure it was ok and then pay him. I don't know many companies would let you walk out the door without paying for such a expensive item and to top it all off he gave me 4 bags of his solitude coffee and a couple of bags of decaf as well.
I honestly cannot remember having this kind of service from anyone
Please Please buy some coffee from this company, companies like this need to be supported and allowed to flourish, I cannot recommend them enough
(1) Carvetii Coffee Roasters