Hi, yes we are getting steam out of the wand. The noise it makes is different to what it used to be, but there is still a noise like it is working. We had to do a test that Sage gave us and that they said without beans we should get 100ml of water, we didn't even get 50ml and pressure should be at 12 o'clock but ours didn't get to 10 o'clock. We do have a couple of repairers locally so I am getting quotes. First one was £28+VAT but they don't know how long it will take until they see the machine. Just waiting for the second quote now.