Just wondering if anyone has dealings with them as an existing coffee shop owner or have considered them as suppliers for a new startup? I'm thinking particularly in respect of their espresso machine/grinder rental package which, not surprisingly, obliges you to use them as your bean supplier too.
I thought the support side that they offered (i.e. servicing, barista training, etc) was quite attractive but am not convinced that the equipment that they provide is great value for money. Also, the beans seem a bit on the expensive side even compared to the likes of Has Bean who have as good a reputation as any. I'm guessing they increase their coffee prices for machine rental customers as they know they have you tied in and can get away with it.
Would be interested to hear the opnions of any others who either use them or decided not to after weighing up the pros and cons of their package